Client Support

eSmarts Solutions is ready to assist you with a team of technical specialists to provide support services, including telephone hot-line support, problem reporting and resolution and upgrades. The company's technical support staff is one of the industry's finest-dedicated, highly qualified technical service engineers whose full time-job is customer support and service during all phases of technology transfer and maintenance of your integration projects. Our goal is to make sure that you are able to efficiently use our products to solve your integration and automation projects. To ensure your satisfaction, we are committed to providing timely and accurate technical support.

eSmart Solutions Software Support Services

Customers who are under active maintenance contract receive the following:

• Telephone Support
• Electronic Support
• Software Updates

Corporate Headquarters: 254-0714 693 250/254-020-2362665

Standard hours of direct telephone support are 8:00 am – 5:00 pm Eastern Time.

Electronic Support

Email: An easy way to receive technical support with the most detail.

Software Updates

Software update notification: Template Software notifies all current support holders of the availability of new releases.

Software maintenance updates and upgrades to new versions: Current support holders receive new versions of covered software.

Technical notices: Periodically we will send customers informative technical notices.

Annual Pricing

Service and Support Fees are based on a percentage of the current list price of the licensed software to be covered.

Additional Information

For additional information contact a Support Services Representative via email at mailto:info@esmartkenya.com.